Do you ever find yourself saying:

“Are you a customer of ours?”
“Have you called here before?”
“One of our repair techs will be there either Tuesday or Wednesday, sometime between 8 and 5.”
“I don’t have that information in this system. But if you call back…”

 

Meezaj CRMis a sophisticated, subscription-based workforce management solution for the Contact Centers. By utilizing the power of  Meezaj Workforce Management (WFM) solution, in combination with database, scheduling, and forecasting engines hosted on Meezaj servers and a web portal for agent access. Meezaj CRM offers following value:

• Predictable costs - "pay as you grow"
• No hardware to install and maintain
• Reduced risk and less complexity
• Greater flexibility
• Faster implementation
• Extensible solution for mobile, distributed work force
• Access anywhere, anytime with just an Internet connection
• Customizable access to only the functionality you need
• Thorough security and access privileges
• Simple agent access through our web portal
• Complete integration with Meezaj Contact Center Solution and many other ACDs
• Advanced proven forecasting and scheduling algorithms

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