Meezaj Hosted Contact Center solution is comprised of industry leading and open source applications providing sophisticated routing and queuing functionality, pre-integrated with our service and priced to meet the needs of mid-to-large enterprises.
With Meezaj you can support local agents, remote agents, and multi-site virtual on-demand contact centers. Because we provide Gateways, PBX, ACD, IVR, and other ancillary applications, you only require PCs connected to your LAN (via high speed cable or DSL for work-at-home agents) or dedicated private data circuits to our Hosting facility.
Meezaj Hosted Contact Center Solutions include:

• Intelligent queuing with music on hold and voice message routing
• Customizable routing strategies, including skills-based, conditional, and network load balancing
• IVR prompts
• Cost-effective VoIP call delivery over the public network or, optionally, a dedicated data circuit
• Remote agent support
• Softphone phone with hold, transfer, conference, and outbound direct-dial features
• Optional call monitoring and call recording
• CTI
• Automated outbound dialing
• Advanced IVR database access for self-service and data-directed call routing
• Synchronized screen pop
• Agent softphone with full telephone feature control, including transfer and conference with shared data screens
• Dynamic agent scripting with conditional branching
• FCC/FTC-compliant outbound campaign management, including:
• Multiple calling campaigns and agent assignments
• Customizable list management
• Import feature for list creation
• Outbound screen pop
• CRM integration
• Multi-tenancy: our architecture enables Business Bureaus to support multiple clients and give each a unique and secure view of their agents, performance monitoring, and historical reporting.
• Security: we protect you through multiple methods, both logical and physical, including client-specific database partitions, stringent authentication, firewalls, and strict control of contact routing.
• Reliability: we strive to exceed carrier-class specifications for reliability, which are secured through fall-back processes and systems, full data mirroring, and redundant system components.

• Bi-directional Scalability: we understand that your business fluctuates as you add and remove clients, and we offer you the ability to scale services as needed rather than buying to peak requirements.

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